Shipping & Returns

PROCESSING & SHIPPING TIMES

We offer two shipping options: Standard and Express. Standard delivery typically takes 4-7 business days after the order has been processed and shipped, while Express delivery time is 1-2 business days.

Orders placed by 1 pm GMT+2 on business days will be processed the same day.

Depending on order volume, product availability and ongoing promotions, certain orders may take longer to fulfil, however, we will do our best to get your order out as quickly as possible.

 

SHIPPING COST

For orders above £45, we are pleased to offer complimentary worldwide* shipping

More shipping options are available at check out; their rates can be seen below.

DHL: Free on orders over £45, £9.90 on orders below £45.

DHL Express: £9.90 on orders over £45, £14.90 on orders below £45.

TAXES AND OTHER DUTIES

There can be additional duties and taxes applied upon reciept of your shipment. These duties and taxes are to be paid by the recipient. MADARA is not required to inform customers of such additional costs and is not required to refund such costs to customer.

*WE CURRENTLY DO NOT SHIP TO:

Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia ( Plurinational State of), Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo (the Democratic Republic of), Cook Islands, Costa Rica, Côte d’Ivoire, Cuba, Curaçao, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, India, Indonesia, Iran, Islamic Republic of, Iraq, Isle of Man, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Korea (Democratic People’s Republic of), Korea (Republic of), Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao, Macedonia (the Former Yugoslav Republic of), Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Federated States of, Moldova (Republic of), Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine (State of), Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Réunion, Russian Federation, Rwanda, Saint Barthélemy, Saint Helena (Ascension and Tristan da Cunha), Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten (Dutch part), Slovakia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Syrian Arab Republic, Taiwan (Province of China), Tajikistan, Tanzania (United Republic of), Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela (Bolivarian Republic of), Viet Nam, Virgin Islands, British, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Unfortunately, we cannot deliver to PO boxes. 

RETURNS

You can return your purchase within 30 days of receiving it by mailing it back to the address below. The goods must be unused and undamaged.

MADARA COSMETICS, AS.
ZELTIŅU IELA 131, MĀRUPE, LV-2167, LATVIA 

We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for refund to apear in your account as transfers between payment systems might take a longer time.
If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, it's value will be retracted from your refund.

RETURN OF DAMAGED PRODUCTS

If you received damaged products, please contact us at e-mail: support@madaracosmetics.com

MORE QUESTIONS?

If you have any questions regarding shipping or returns, please visit the Help section. If you cannot find the answer to your question, please contact our Customer service.